Privacy Policy — Joy House
Effective date: October 13, 2026
1. What we collect
We collect only the information you give us or that is needed to serve you:
- Contact details you give us — your name, email address, and phone number.
- Order information — what you ordered, payment confirmation, and delivery details needed to complete your order.
- Messages you send us — messages sent by email, text, Facebook / Messenger, or Telegram.
2. How we use it
- To answer your questions and provide support — support is available 24/7.
- To complete your orders, including payment, delivery, and order updates.
- Only with your consent, to send you offers by email or text.
3. SMS privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you sign up for text offers, we will send offers and order-related messages to the number you provided. Message frequency varies. Message and data rates may apply.
To stop texts, reply STOP at any time. For help, reply HELP or email us at support@joyhouseplay.com.
4. Sharing
We do not sell your personal information.
We share information only with service providers needed to run the business — for example, payment, delivery, and messaging providers — and only as needed for them to do that work. We may also share information if required by law.
5. Cookies
This site uses basic site cookies only — the cookies needed for the site to work properly. We do not use cookies to sell your information.
6. Data security and your choices
We take reasonable steps to protect your information, but no website or messaging service can guarantee complete security.
You can ask us at any time to update or delete your data. To do so, email us at support@joyhouseplay.com and we will handle your request. You can also stop text offers at any time by replying STOP, and stop email offers by asking us by email.
7. Contact
Questions about this Privacy Policy or your information:
- Email: support@joyhouseplay.com
- Phone / text: +1 (817) 494-5932
- Website: joyhouseplay.com
We may update this policy from time to time. The current version will be posted on this page with its effective date.